Stopping future work
Cancellation ends future work. It does not erase work already done, and it does not confiscate accounts that were always the client’s. The same 15-day and milestone rules appear on the refund, exchange, return and delivery pages. This page is the one to read when you want to stop.
Retainers
For a monthly retainer, send written notice at least 15 days before the next cycle. The current cycle is completed and charged. The following cycle does not start. If the notice is late, the following cycle still runs once, and the stop applies after that. This is deliberate. A team that has reserved days cannot be asked, on the last afternoon, to treat the month as free.
Fixed projects
For a fixed project before kickoff, cancellation stops the project. Prepaid professional fees not allocated to discovery are refunded within 14 business days. Discovery that was already delivered is kept and paid. You may reuse your own brief elsewhere. You may not reuse genitech’s unpublished proposal as another studio’s scope document.
Campaigns
For a fixed project after kickoff, name the milestones. Completed ones are payable and stay delivered. A milestone not started is cancelled and any prepayment for it is refunded within 14 business days. A milestone in progress is finished if it is cheaper and clearer to finish, or is stopped and billed for the portion stated in the proposal. The choice is written down. We do not leave the state as “paused” for months with people half-assigned. Pause longer than 20 business days is treated as a cancellation of the unstarted remainder unless both sides sign a new date.
Software
Campaign cancellation is a written request to pause managed activity. genitech will pause what it manages in the client’s account when asked. The platform may still spend a small amount already in auction, and that spend is not a genitech fee. Notice for the management retainer itself still follows the 15-day rule. You can pause ads tomorrow and end the management relationship next cycle. Those are two different switches. The refund page explains why platform spend is not returned by us.
When we stop
Software cancellation includes a handover of whatever is in the repository at that date, subject to settlement of completed milestones, plus a list of what was not built. We do not delete the client’s data on the way out. We remove our access. If a hosting account is in the client’s name, it keeps running on the client’s bill. If a proposal ever placed hosting in genitech’s name, the proposal must also say how it transfers on cancellation. This preview does not sell hosting as a silent bundle.
How notice works
A client may cancel because of a missed start window, as the refund page states. A client may also cancel for convenience. Convenience cancellation is allowed. It is simply not free of the rules on work already done. We would rather end cleanly than hold a reluctant retainer.
Exchange confusion
genitech may cancel if the client asks for unlawful content, fabricated reviews, impersonation, or access to accounts the client does not own. Fees for lawful work already completed remain payable. Prepaid unused fees are returned within 14 business days. We may also stop if invoices that are truly overdue under a future contract remain unpaid after a written reminder. Stopping for non-payment is not a forfeiture of the client’s ad account.
Open drafts
How to give notice: a written message that states the engagement, the date, and whether you are pausing ads, ending a retainer, or stopping a milestone. A social post is not notice, and this website has no social profile to post on. The contact form on this preview stores a local copy only. It is useful as a personal record and useless as notice to a studio that is not receiving it. Once a monitored address is confirmed, that address is the notice path. Until then, do not pretend the sample email received anything.
Worked examples
Effect on exchanges: a cancellation notice and an exchange notice are different sentences. If you send both, we will ask which one you want. If you do not clarify within 5 business days, we treat the message as a cancellation, because stopping is the safer reading of an ambiguous instruction. The exchange page’s price-difference math does not run unless the exchange is the clear choice.
Details to confirm
Effect on revisions: a draft delivered before cancellation can still be commented on for the remainder of its 7-day window. We complete that included round if the comments arrive in time. We do not open a new draft after the stop date. Delivery of the corrected file follows the delivery page and any unpaid completed amount follows the refund page.
Worked example: on the 1st, a retainer renews on the 30th. Notice on the 10th is more than 15 days before the 30th, so the cycle that ends on the 30th is the last. Notice on the 20th is inside the window, so one more cycle runs. In both cases the ads account stays with the client the entire time.
Second example: a clinic management milestone has not started. The client cancels it and continues a separate marketing retainer. The software prepayment for the unstarted milestone is refunded. The marketing retainer is untouched. Separate documents make this easy. A single blended invoice would have made it unfair, which is why the exchange page forbids that blend.
Sample details requiring confirmation: the legal entity that can accept notice, the monitored email, and the signatory. The sample storefront lines are not those details.
Operative rules shared across genitech policies
These operative rules are the same on every genitech policy page. If a sentence here conflicts with a sample price on a marketing page, this section wins until a signed proposal replaces it.
Fees are quoted in Indian rupees and shown with the ₹ symbol. A sample retainer or sample project figure on the website is an illustration for layout and conversation. It becomes a charge only when a proposal names the deliverables, the assumptions and the fee. Tax treatment, including whether GST applies, must be confirmed by the client’s advisor. This website does not calculate tax and does not collect card payments.
A monthly retainer can be cancelled with at least 15 days’ written notice before the next cycle starts. Work already performed in the open cycle remains payable. Days after a valid cancellation date are not billed on the following cycle. If notice arrives inside the 15-day window, the next cycle still runs and the cancellation takes effect afterwards.
A fixed project can be cancelled before kickoff. Any prepaid professional fee that has not been allocated to discovery is returned within 14 business days. After kickoff, a milestone that has been completed and shared stays payable. A prepaid amount tied to a milestone that has not started is returned within 14 business days. A milestone that is in progress is billed for the portion described in the proposal, or for time spent if the proposal said the work was time-based.
Drafts include one revision round when the client writes the requested changes within 7 days of delivery. The round covers corrections inside the agreed scope. New pages, new campaigns or a change of offer are quoted separately in ₹. If the client does not respond within 7 days, the draft is treated as accepted for scheduling purposes and the team moves to the next agreed item. A later change is still possible; it is simply outside the included round.
genitech does not refund professional fees for time already spent, for a milestone the client has approved, or for a third-party cost the client paid directly to an advertising platform or a domain vendor. If genitech cannot start within the start window written in the proposal and the client cancels in writing, prepaid unused professional fees are returned within 14 business days. Advertising spend that a platform has already delivered is outside genitech’s refund path. genitech does not claim to reverse a platform’s invoice.
Before the next retainer cycle, the client may exchange the current package for another genitech package. If the new package costs more, the difference is invoiced in ₹. If it costs less, the difference is applied to the next cycle or returned when the engagement is ending. Ad accounts, websites and data stay in the client’s name throughout an exchange. An exchange is not available for a milestone that is already in progress; that milestone finishes or is cancelled under the project rule above.
Delivery is digital. Staging links, files, documentation and access credentials are handed over by email or a shared workspace the client can open. There is no courier and no physical goods desk. Sample timing, which must be replaced by the proposal, is: discovery notes within 5 business days of a complete brief; a first monthly marketing report within 30 days of kickoff; a brochure website’s first staging link within 15 to 30 business days. These windows assume timely feedback and content from the client.
This website does not embed a payment form, name a bank, or name a payment processor. Any later invoice would be handled outside this preview. The site does not claim certified legal compliance, certified GDPR compliance, or an official partnership with an advertising platform.
Phone, email and street address lines are sample storefront details. They are not a live switchboard, a monitored inbox, or a place to visit. Confirm the business record before you rely on it. Sample hours printed for layout are Monday to Saturday, 10:00 to 19:00 IST.
Published for the genitech.site preview on 11 November 2026. This page is an original genitech note. It is not a copy of another company’s policy and it does not claim a certified compliance seal.