Shipping and delivery

No parcels

There is no shipping desk at genitech. The studio does not pack boxes, quote couriers, or collect cash on delivery. Every service on this website is delivered digitally to a client who can open a browser. This page exists because clients still ask “when does it arrive?” and the answer should be as concrete as a tracking number would have been for a parcel.

What delivery contains

Digital delivery means a staging URL, a repository invite, a file folder, a document, or an access grant to an account the client owns. The delivery message names what was delivered, which milestone it closes, and what the client is asked to review. That message starts the 7-day revision clock on the return page. If the message goes to the wrong person, the clock does not fairly start, which is why the proposal must name a recipient. The sample email in the footer is not that recipient.

Sample timing

Sample timing for planning, not for a guarantee on this unsigned site: discovery notes within 5 business days after a complete brief; a first monthly marketing report within 30 days of kickoff; a first staging link for a brochure website within 15 to 30 business days; a landing page within 10 business days after copy and offer are approved; a small CRM milestone plan issued within 10 business days and a first usable slice on the date the proposal states. Software that touches payroll, clinic records or school fees needs a longer discovery and will say so. These ranges assume the client provides logins, brand facts and feedback without a multi-week gap.

Waiting on the client

Client delays move the date. If copy is outstanding, the staging date moves by the same number of waiting days. If an ads account cannot be accessed, campaign work waits and the retainer’s unused media-management time is handled under the proposal, not by pretending the ads ran. We record the wait so a later argument about “lateness” has a timeline.

Hours and geography

Geography does not change the file, but it changes the conversation. Sample hours are Monday to Saturday, 10:00 to 19:00 IST. A client in another zone may review outside those hours. The next response still aims at the following working slot in IST. We do not promise a night shift. The homepage’s 24-hour figure is a sample layout statistic, not a delivery warranty.

Acceptance

There are no shipping zones, no free-shipping thresholds, and no ₹ fee for a courier because no courier is used. If a client later asks for a printed brand book, that print job is a separate vendor. genitech does not mark up a secret freight table on this site. Any pass-through would be named.

Security of handover

Acceptance is part of delivery. A staging site that is up, matches the sitemap, and has the agreed forms working is ready to accept even if the client has not finished supplying blog posts that were marked as client-supplied. Those posts can arrive later without holding the whole handover. The return page explains how to send a draft back. The refund page explains why an accepted delivery is not unpaid.

Accounts and domains

Security of delivery matters. We do not email raw passwords when an invite link can do the job. Shared folders should be limited to the people on the brief. When the project ends, access is removed both ways, as the return page also says. A delivery that leaves a shared folder open to the world is incomplete.

Campaigns

Source files are delivered at settlement of the related invoice, in a common format the proposal names. A website handover includes the theme or repository, the content export where relevant, and a short note on how to edit the ordinary pages. We do not hold the domain. Domains stay with the client from the day they are registered.

Worked example

Advertising delivery is a report plus the work inside the client’s account: structure, creatives uploaded, conversion actions, and a note of what was paused. We do not “ship” leads as goods. Leads appear in the client’s form or CRM if the tracking is in place. If a lead volume was estimated in conversation, the estimate is not a delivery quantity and not a refund trigger. The refund page says this with the same meaning.

Details to confirm

International clients receive the same digital handover. No customs form is required for a staging link. If a future entity must issue an export invoice, that is an accounting question for the confirmed business, not a shipping policy. The fee currency on this website is the Indian rupee, shown as ₹.

Worked example: a landing page is approved on the 1st. Copy arrives on the 3rd. The sample window is 10 business days from copy approval, so the staging date is planned from the 3rd, not from the 1st. On delivery, the client has 7 days to return comments. There is no courier status page to refresh.

Sample details requiring confirmation: the real working hours, the file-sharing tool the studio will standardise on, and whether any physical print will ever be offered. Until then, assume digital only.

Operative rules shared across genitech policies

These operative rules are the same on every genitech policy page. If a sentence here conflicts with a sample price on a marketing page, this section wins until a signed proposal replaces it.

Fees are quoted in Indian rupees and shown with the ₹ symbol. A sample retainer or sample project figure on the website is an illustration for layout and conversation. It becomes a charge only when a proposal names the deliverables, the assumptions and the fee. Tax treatment, including whether GST applies, must be confirmed by the client’s advisor. This website does not calculate tax and does not collect card payments.

A monthly retainer can be cancelled with at least 15 days’ written notice before the next cycle starts. Work already performed in the open cycle remains payable. Days after a valid cancellation date are not billed on the following cycle. If notice arrives inside the 15-day window, the next cycle still runs and the cancellation takes effect afterwards.

A fixed project can be cancelled before kickoff. Any prepaid professional fee that has not been allocated to discovery is returned within 14 business days. After kickoff, a milestone that has been completed and shared stays payable. A prepaid amount tied to a milestone that has not started is returned within 14 business days. A milestone that is in progress is billed for the portion described in the proposal, or for time spent if the proposal said the work was time-based.

Drafts include one revision round when the client writes the requested changes within 7 days of delivery. The round covers corrections inside the agreed scope. New pages, new campaigns or a change of offer are quoted separately in ₹. If the client does not respond within 7 days, the draft is treated as accepted for scheduling purposes and the team moves to the next agreed item. A later change is still possible; it is simply outside the included round.

genitech does not refund professional fees for time already spent, for a milestone the client has approved, or for a third-party cost the client paid directly to an advertising platform or a domain vendor. If genitech cannot start within the start window written in the proposal and the client cancels in writing, prepaid unused professional fees are returned within 14 business days. Advertising spend that a platform has already delivered is outside genitech’s refund path. genitech does not claim to reverse a platform’s invoice.

Before the next retainer cycle, the client may exchange the current package for another genitech package. If the new package costs more, the difference is invoiced in ₹. If it costs less, the difference is applied to the next cycle or returned when the engagement is ending. Ad accounts, websites and data stay in the client’s name throughout an exchange. An exchange is not available for a milestone that is already in progress; that milestone finishes or is cancelled under the project rule above.

Delivery is digital. Staging links, files, documentation and access credentials are handed over by email or a shared workspace the client can open. There is no courier and no physical goods desk. Sample timing, which must be replaced by the proposal, is: discovery notes within 5 business days of a complete brief; a first monthly marketing report within 30 days of kickoff; a brochure website’s first staging link within 15 to 30 business days. These windows assume timely feedback and content from the client.

This website does not embed a payment form, name a bank, or name a payment processor. Any later invoice would be handled outside this preview. The site does not claim certified legal compliance, certified GDPR compliance, or an official partnership with an advertising platform.

Phone, email and street address lines are sample storefront details. They are not a live switchboard, a monitored inbox, or a place to visit. Confirm the business record before you rely on it. Sample hours printed for layout are Monday to Saturday, 10:00 to 19:00 IST.

Published for the genitech.site preview on 11 November 2026. This page is an original genitech note. It is not a copy of another company’s policy and it does not claim a certified compliance seal.