What can be refunded
A refund is a return of professional fees genitech actually holds. It is not a request that an advertising platform, a domain registrar, or a host give money back. Those organisations have their own rules, and the client’s contract with them is the client’s. This page is aligned with cancellation, return, exchange and delivery so the same facts do not produce two answers.
What is not refunded
You can expect a refund of prepaid professional fees in four situations. First, you cancel a fixed project before kickoff and some of the prepayment was not allocated to discovery. Second, a milestone you prepaid has not been started. Third, genitech misses the start window written in the proposal and you cancel in writing because of that miss. Fourth, an exchange or a step-down leaves a credit and you are ending rather than continuing. In each case the target is 14 business days from the written confirmation of the amount.
Method
You should not expect a refund in these situations. Time that has already been spent on an open retainer cycle. A milestone you approved. A draft you accepted by using the 7-day silence rule. A change of creative taste after acceptance. A campaign that ran and produced fewer leads than hoped, where the work agreed — structure, negatives, reporting — was actually done. Platform spend that never passed through genitech. A delay caused by missing client content, missing access, or an approval that did not come.
Partial amounts
The method of refund follows the method of payment once a real trading setup exists. This preview takes no payment, so it cannot demonstrate a card reversal, a bank transfer, or a wallet. We do not name a processor because none is integrated and claiming one would be false. When a method exists, the refund goes back to that method rather than to an unrelated account, unless the law requires otherwise. The client’s finance contact is a sample detail until confirmed.
Retainers
Partial refunds are normal. If a milestone is split and only the wireframes were delivered, the refund discussion is about the unstarted build portion, not about pretending the wireframes were free. The proposal should state the split in ₹ so the arithmetic is dull and visible. If the proposal failed to split the fee, the parties use time spent as the measure and write the number down before the refund is sent.
Talk first
Retainers are not deposits on a future promise of rank. They pay for the month’s work. Ending a retainer stops the next month. It does not rewind the month that happened. This is why the notice is 15 days: both sides can see the end coming. A demand to refund a retainer on day 20 of a 30-day cycle, after the articles or the account work were delivered, does not fit these rules.
Tax
Chargebacks and public complaints are a poor first step for a project that has a written scope. Write to the project contact, cite the milestone, and give the 15-day cure window described in the terms. If the preview’s sample email is all you have, remember that it is not monitored. Do not use a sample address as evidence that you gave notice.
Worked examples
Taxes that were invoiced and paid follow the tax adjustment your advisor and the eventual invoice allow. This page does not promise a tax invoice and does not quote a rate. Any sample plan line that mentions tax is a reminder to ask.
Details to confirm
Worked example: a client prepays ₹45,000 for a brochure site. ₹10,000 is allocated to discovery and that workshop happens. Before design starts, the client cancels. ₹35,000 is the unused professional fee and is due back within 14 business days. The discovery notes stay with the client. There is nothing to refund for a platform because none was used.
Second example: the same project reaches staging, the client accepts it by the 7-day rule, then dislikes the colour a month later. No refund is due. A restyle is a new quote. This matches the return page, which treats taste after acceptance as new work.
Third example: search management is ₹20,000 for the month and the client also spends ₹60,000 inside their own ads account. The engagement is cancelled with proper notice for the following month. The ₹20,000 for the month already worked is not refunded. The ₹60,000 is not genitech’s to refund. If the client wants the platform to issue a credit, that request goes to the platform.
Fourth example: genitech’s proposal said work would start within 10 business days of receiving access. Access arrived, 15 business days pass, and no work has started. The client cancels in writing. Prepaid unused fees are refunded within 14 business days. The client is not required to accept a free extra month instead, although the parties may agree that in writing if they prefer.
Sample details requiring confirmation: the bank or payment path that will exist in production, the legal entity that will issue the credit note, and the finance email. None of those are invented on this page.
Operative rules shared across genitech policies
These operative rules are the same on every genitech policy page. If a sentence here conflicts with a sample price on a marketing page, this section wins until a signed proposal replaces it.
Fees are quoted in Indian rupees and shown with the ₹ symbol. A sample retainer or sample project figure on the website is an illustration for layout and conversation. It becomes a charge only when a proposal names the deliverables, the assumptions and the fee. Tax treatment, including whether GST applies, must be confirmed by the client’s advisor. This website does not calculate tax and does not collect card payments.
A monthly retainer can be cancelled with at least 15 days’ written notice before the next cycle starts. Work already performed in the open cycle remains payable. Days after a valid cancellation date are not billed on the following cycle. If notice arrives inside the 15-day window, the next cycle still runs and the cancellation takes effect afterwards.
A fixed project can be cancelled before kickoff. Any prepaid professional fee that has not been allocated to discovery is returned within 14 business days. After kickoff, a milestone that has been completed and shared stays payable. A prepaid amount tied to a milestone that has not started is returned within 14 business days. A milestone that is in progress is billed for the portion described in the proposal, or for time spent if the proposal said the work was time-based.
Drafts include one revision round when the client writes the requested changes within 7 days of delivery. The round covers corrections inside the agreed scope. New pages, new campaigns or a change of offer are quoted separately in ₹. If the client does not respond within 7 days, the draft is treated as accepted for scheduling purposes and the team moves to the next agreed item. A later change is still possible; it is simply outside the included round.
genitech does not refund professional fees for time already spent, for a milestone the client has approved, or for a third-party cost the client paid directly to an advertising platform or a domain vendor. If genitech cannot start within the start window written in the proposal and the client cancels in writing, prepaid unused professional fees are returned within 14 business days. Advertising spend that a platform has already delivered is outside genitech’s refund path. genitech does not claim to reverse a platform’s invoice.
Before the next retainer cycle, the client may exchange the current package for another genitech package. If the new package costs more, the difference is invoiced in ₹. If it costs less, the difference is applied to the next cycle or returned when the engagement is ending. Ad accounts, websites and data stay in the client’s name throughout an exchange. An exchange is not available for a milestone that is already in progress; that milestone finishes or is cancelled under the project rule above.
Delivery is digital. Staging links, files, documentation and access credentials are handed over by email or a shared workspace the client can open. There is no courier and no physical goods desk. Sample timing, which must be replaced by the proposal, is: discovery notes within 5 business days of a complete brief; a first monthly marketing report within 30 days of kickoff; a brochure website’s first staging link within 15 to 30 business days. These windows assume timely feedback and content from the client.
This website does not embed a payment form, name a bank, or name a payment processor. Any later invoice would be handled outside this preview. The site does not claim certified legal compliance, certified GDPR compliance, or an official partnership with an advertising platform.
Phone, email and street address lines are sample storefront details. They are not a live switchboard, a monitored inbox, or a place to visit. Confirm the business record before you rely on it. Sample hours printed for layout are Monday to Saturday, 10:00 to 19:00 IST.
Published for the genitech.site preview on 11 November 2026. This page is an original genitech note. It is not a copy of another company’s policy and it does not claim a certified compliance seal.