What an exchange is
An exchange is a planned move from one genitech package to another. It is the right tool when the work is still a retainer and the client’s need has changed before the next cycle: for example from a content-heavy Standard plan to a Premium plan that includes media coordination, or from a software support retainer to a smaller care plan. It is the wrong tool for undoing a milestone that is already being built. That situation uses cancellation and refund.
Timing
The timing is specific. The client writes the request at least 15 days before the next cycle, the same notice used for cancellation, so the team can stop preparing the old package. Inside 15 days, the next cycle of the current package still starts, and the exchange takes effect the cycle after. This prevents a package from being swapped on the morning the work was already staffed.
Price difference in rupees
Price differences are handled only in ₹. If the new sample or proposed fee is higher, the difference is invoiced for the coming cycle. If it is lower, genitech applies the difference as a credit on the next cycle. If the client is also ending the relationship, the credit is paid back within 14 business days instead of being forced into a cycle the client does not want. We do not convert the difference into advertising credit at a platform, because platform spend is the client’s money in the client’s account.
Accounts stay yours
What moves across in an exchange is the relationship and the brief. What does not move is ownership of accounts. Search accounts, social ad accounts, analytics, domains and hosting stay in the client’s name the entire time. An exchange never includes a transfer of a platform identity to genitech. There is no logo, no social profile, and no page on this website that asks you to hand over a password as a condition of switching packages.
Scope must be restated
Scope must be restated. A cheaper package is not the same work done faster. If the client steps down, the written list of pages, articles, or hours steps down with the fee. If the client steps up, the new deliverables are listed before the higher fee starts. A vague agreement to “do more” is not an exchange we will run. The service pages on this site describe typical contents so that restatement has a starting point.
What cannot be blended
Software retainers and marketing retainers can be exchanged only when both are genitech packages and the proposal allows it. A fixed-price website build is not exchanged for a marketing retainer mid-build. Finish or cancel the build under the project rules, then start the retainer cleanly. Mixing the two in one undifferentiated invoice is how disputes start, so the documents stay separate even if the same people do the work.
Tax reminder
Taxes, if they apply, are adjusted with the fee difference and confirmed by the client’s advisor. This page does not state a GST rate. A sample plan that says “sample tax note” means exactly that: the note is a reminder, not a computation.
Clocks do not reset
An exchange does not reset the revision clock on a draft already delivered. The 7-day return rule still applies to that draft. New work under the new package gets its own deliveries and its own clocks. Clients sometimes hope an exchange will reopen every accepted page. It does not.
If we cannot offer it
If genitech cannot offer the requested package, we say so within the notice period and the choices are to stay, to cancel under the cancellation page, or to pick a package we do offer. We do not invent a custom bundle on the exchange form and leave it undescribed. Custom work belongs in a proposal with its own fee in ₹.
Worked examples
Worked example: a client on the sample Standard plan at ₹15,000 a month asks, 20 days before renewal, to move to the sample Premium plan at ₹25,000. The difference of ₹10,000 is invoiced for the next cycle, and the deliverable list gains the media coordination described on the plan. Ad spend remains extra and is paid by the client to the platform.
Details to confirm
Second example: a client on a ₹12,000 content retainer asks, 20 days before renewal, to move to an ₹8,000 care retainer and also to stop at the end of that next cycle. The ₹4,000 difference is not trapped. It is credited against that final cycle. If the final cycle’s fee is fully covered, the remainder is returned within 14 business days. The articles already delivered stay delivered.
Third example: a homepage redesign milestone is halfway built. The client asks to exchange it for SEO hours. The answer is no. The milestone is finished or cancelled for the unstarted portion. SEO can begin as its own engagement. This is the same answer the refund and cancellation pages give, so the three documents cannot be played against each other.
Sample details requiring confirmation: the person authorised to exchange a package, and the invoice path. The website form is not an authorised exchange instrument. It can only save a request on the device.
Operative rules shared across genitech policies
These operative rules are the same on every genitech policy page. If a sentence here conflicts with a sample price on a marketing page, this section wins until a signed proposal replaces it.
Fees are quoted in Indian rupees and shown with the ₹ symbol. A sample retainer or sample project figure on the website is an illustration for layout and conversation. It becomes a charge only when a proposal names the deliverables, the assumptions and the fee. Tax treatment, including whether GST applies, must be confirmed by the client’s advisor. This website does not calculate tax and does not collect card payments.
A monthly retainer can be cancelled with at least 15 days’ written notice before the next cycle starts. Work already performed in the open cycle remains payable. Days after a valid cancellation date are not billed on the following cycle. If notice arrives inside the 15-day window, the next cycle still runs and the cancellation takes effect afterwards.
A fixed project can be cancelled before kickoff. Any prepaid professional fee that has not been allocated to discovery is returned within 14 business days. After kickoff, a milestone that has been completed and shared stays payable. A prepaid amount tied to a milestone that has not started is returned within 14 business days. A milestone that is in progress is billed for the portion described in the proposal, or for time spent if the proposal said the work was time-based.
Drafts include one revision round when the client writes the requested changes within 7 days of delivery. The round covers corrections inside the agreed scope. New pages, new campaigns or a change of offer are quoted separately in ₹. If the client does not respond within 7 days, the draft is treated as accepted for scheduling purposes and the team moves to the next agreed item. A later change is still possible; it is simply outside the included round.
genitech does not refund professional fees for time already spent, for a milestone the client has approved, or for a third-party cost the client paid directly to an advertising platform or a domain vendor. If genitech cannot start within the start window written in the proposal and the client cancels in writing, prepaid unused professional fees are returned within 14 business days. Advertising spend that a platform has already delivered is outside genitech’s refund path. genitech does not claim to reverse a platform’s invoice.
Before the next retainer cycle, the client may exchange the current package for another genitech package. If the new package costs more, the difference is invoiced in ₹. If it costs less, the difference is applied to the next cycle or returned when the engagement is ending. Ad accounts, websites and data stay in the client’s name throughout an exchange. An exchange is not available for a milestone that is already in progress; that milestone finishes or is cancelled under the project rule above.
Delivery is digital. Staging links, files, documentation and access credentials are handed over by email or a shared workspace the client can open. There is no courier and no physical goods desk. Sample timing, which must be replaced by the proposal, is: discovery notes within 5 business days of a complete brief; a first monthly marketing report within 30 days of kickoff; a brochure website’s first staging link within 15 to 30 business days. These windows assume timely feedback and content from the client.
This website does not embed a payment form, name a bank, or name a payment processor. Any later invoice would be handled outside this preview. The site does not claim certified legal compliance, certified GDPR compliance, or an official partnership with an advertising platform.
Phone, email and street address lines are sample storefront details. They are not a live switchboard, a monitored inbox, or a place to visit. Confirm the business record before you rely on it. Sample hours printed for layout are Monday to Saturday, 10:00 to 19:00 IST.
Published for the genitech.site preview on 11 November 2026. This page is an original genitech note. It is not a copy of another company’s policy and it does not claim a certified compliance seal.