Meaning of return
genitech does not sell physical goods on this website, so there is no parcel to send back and no returns counter. “Return” on an agency engagement means how a client rejects or sends back a draft that does not match the written scope, and how source files move at the end. This page uses that meaning consistently with the exchange, refund, cancellation and delivery pages.
The seven-day round
When a draft is delivered — a page set on staging, a campaign structure, a content pack, or a software build on a test environment — the client has 7 days to return written comments. Comments should point at the scope: a section that is missing, a flow that contradicts the brief, or a factual error in the client’s own offering. The included round is for those corrections. It is not a second discovery phase.
What is out of round
A return of a draft is not a cancellation of the whole engagement. The team applies the included round and resubmits. If the resubmission still misses an item that was in the scope, that item remains open. If the comments ask for a different offer, a new city, or a new module, the request is quoted in ₹ as additional work. Starting that extra work needs a written yes. Silence is not a yes.
Vague comments
If the client returns a draft with no usable comments, for example only “make it pop”, the team will ask for specifics once. The 7-day clock pauses until a concrete list arrives, up to a further 7 days. After that, the original delivery date stands as the acceptance point for scheduling, and the next milestone can start. This rule exists so a project cannot be frozen by a vague refusal.
Files and access
Source files, design components and deployment notes are handed across when the related invoice is settled. Until then, the client may review on staging. Holding the staging link for review is not a refusal to deliver. Refusing to hand across files after payment would contradict this page. Credentials to ad accounts should already be the client’s; there is nothing to “return” because they were never taken.
Change of mind
A client may also return unused access. If genitech was added to an analytics property or a hosting panel and the work has ended, the client should remove that access. We will confirm removal when asked. Leaving old access in place is a security defect on both sides. The privacy note explains that this public website does not store those credentials.
Third parties
Digital products that were custom-made to a brief are a poor fit for a change-of-mind return after acceptance. A website that matches the signed sitemap is not returnable for a refund simply because a competitor launched a different look. The refund page says the same thing: approved milestones stay payable. The path for a change of mind before the next retainer cycle is the exchange page, not a pretence that the files were stock goods.
Defects versus taste
Third-party themes, stock images the client licensed, domains, and ad spend cannot be returned to genitech because genitech is not the seller of those items in this model. If a proposal ever includes a pass-through cost, the proposal must name the vendor. This preview does not buy those items on the client’s behalf through a checkout.
How to tell us
Defects are different from taste. If a delivered page has a broken form, a template error, or a tracking tag that does not fire because of our implementation, that is a correction we schedule even after the 7 days, provided it is reported within 30 days of delivery and it falls inside the scope. A change to a platform’s interface that happens later is maintenance, and maintenance is either in a retainer or quoted.
Worked examples
The contact form cannot perform a return. It can record that you want to discuss one. Use the proposal’s written channel once a project exists. For this preview, saving a note locally is the only mechanical feature available, and it does not notify a production manager.
Reviewer to confirm
Worked example: a five-page site is delivered on staging on a Monday. On Thursday the client writes that the service names contradict the brief. That is inside the round and inside the 7 days. The team corrects the names. The following week the client asks for a booking engine that was never in the sitemap. That request is a new quote in ₹, not a free return. If the client instead says the whole site is unwanted before kickoff, the cancellation page applies, not this one.
Another example: a content pack of four articles is delivered. The client returns two factual corrections and accepts the rest. We edit the two. We do not restart the keyword research unless the proposal said research was still open. Acceptance of the other two articles means those two are complete for billing.
Sample details requiring confirmation: who inside the client company is the single reviewer, and which email receives delivery notices. Without that person, the 7-day rule is difficult to apply fairly. The footer’s sample email is not that person.
Operative rules shared across genitech policies
These operative rules are the same on every genitech policy page. If a sentence here conflicts with a sample price on a marketing page, this section wins until a signed proposal replaces it.
Fees are quoted in Indian rupees and shown with the ₹ symbol. A sample retainer or sample project figure on the website is an illustration for layout and conversation. It becomes a charge only when a proposal names the deliverables, the assumptions and the fee. Tax treatment, including whether GST applies, must be confirmed by the client’s advisor. This website does not calculate tax and does not collect card payments.
A monthly retainer can be cancelled with at least 15 days’ written notice before the next cycle starts. Work already performed in the open cycle remains payable. Days after a valid cancellation date are not billed on the following cycle. If notice arrives inside the 15-day window, the next cycle still runs and the cancellation takes effect afterwards.
A fixed project can be cancelled before kickoff. Any prepaid professional fee that has not been allocated to discovery is returned within 14 business days. After kickoff, a milestone that has been completed and shared stays payable. A prepaid amount tied to a milestone that has not started is returned within 14 business days. A milestone that is in progress is billed for the portion described in the proposal, or for time spent if the proposal said the work was time-based.
Drafts include one revision round when the client writes the requested changes within 7 days of delivery. The round covers corrections inside the agreed scope. New pages, new campaigns or a change of offer are quoted separately in ₹. If the client does not respond within 7 days, the draft is treated as accepted for scheduling purposes and the team moves to the next agreed item. A later change is still possible; it is simply outside the included round.
genitech does not refund professional fees for time already spent, for a milestone the client has approved, or for a third-party cost the client paid directly to an advertising platform or a domain vendor. If genitech cannot start within the start window written in the proposal and the client cancels in writing, prepaid unused professional fees are returned within 14 business days. Advertising spend that a platform has already delivered is outside genitech’s refund path. genitech does not claim to reverse a platform’s invoice.
Before the next retainer cycle, the client may exchange the current package for another genitech package. If the new package costs more, the difference is invoiced in ₹. If it costs less, the difference is applied to the next cycle or returned when the engagement is ending. Ad accounts, websites and data stay in the client’s name throughout an exchange. An exchange is not available for a milestone that is already in progress; that milestone finishes or is cancelled under the project rule above.
Delivery is digital. Staging links, files, documentation and access credentials are handed over by email or a shared workspace the client can open. There is no courier and no physical goods desk. Sample timing, which must be replaced by the proposal, is: discovery notes within 5 business days of a complete brief; a first monthly marketing report within 30 days of kickoff; a brochure website’s first staging link within 15 to 30 business days. These windows assume timely feedback and content from the client.
This website does not embed a payment form, name a bank, or name a payment processor. Any later invoice would be handled outside this preview. The site does not claim certified legal compliance, certified GDPR compliance, or an official partnership with an advertising platform.
Phone, email and street address lines are sample storefront details. They are not a live switchboard, a monitored inbox, or a place to visit. Confirm the business record before you rely on it. Sample hours printed for layout are Monday to Saturday, 10:00 to 19:00 IST.
Published for the genitech.site preview on 11 November 2026. This page is an original genitech note. It is not a copy of another company’s policy and it does not claim a certified compliance seal.